Pearl items are delivered via the gifting system in the Black Desert Online pearl shop. It’s important that you are familiar with this system prior to cashing out your Rough Pearls. First you will need to make sure to tell us your in-game Family Name in the text box at checkout, this is how we know who to add to send the Pearl Shop items to. You will receive a friend request from one of our team members in 24-48 hours in-game which you will need to accept. Once you’ve accepted the request we will send you the pearl item(s) you requested during checkout in the rewards tab. It’s as simple as that!